Questions & Answers
Question 1. Why consult you?
- We are a factory with 20+ years experience and strong customization ability to meet your needs to the greatest extent. · We have long-term and stable material suppliers with reliable sources and strong timeliness.
- Strict QC factory – There are at least 4 QCs in the production process to ensure product performance. ·
- Strong technical team – solve problems quickly, creatively design new products, the latest RFID products come from us.
Question 2.How to contact with you?
You can communicate with us in the following way: leave your requirements and our seller will contact you as soon as possible.
Visit: https://smartcardy.com/contact/
Email: cardysales@gmail.com
Whatsapp:+86 150 1403 0573
LinkedIn: https://www.linkedin.com/in/cardy-chow-260410120/
Facebook:https://www.facebook.com/sales.cardy/
Question 3. Are you a direct manufacturer?
- Yes, we are engaged in the research and development, production, sales and professional system services of RFID smart card/tag products, with a monthly output of up to 18 million pieces;
- We have over 20 year rich experience of production management , a safe and stable operation mode, excellent and perfect Qualification certification, world-leading card/tag making technology and RFID smart card / tag production lines, strict management measures and standardized ISO9001:2008 international quality management system;
- Our products have passed CE certification and have been exported to Europe, America, Africa, Asia Pacific and other countries and regions. They have won good recognition from customers all over the world.
- Our factory base is in Dongguan,China and head office is in Shenzhen,China. You are welcome to visit us at any time.
Question 4. Does your company have any certificates to prove that the cards can be sold in the European market? If so, how to prove the authenticity?
- Answer 4
- Our products have passed CE certification, and are exported to Europe, America, Africa, Asia Pacific and other countries and regions, and are praised and praised by customers all over the world.
- You can prove the authenticity by copying the certificate number and checking it on the website.
Question 5.Can you customize products?
All our products can be customized including material, size, thickness and logo. We can serve ODM and OEM. To avoid mistakes,We recommend that customers can provide design files in formats such as AI or PDF.
Question 6. Can your factory encrypt? If I want to encrypt, what data do I need to provide?
- Answer 6
- Yes, this is the unique advantage of our factory in the industry. If you need encryption, it is best to provide encrypted data, and tell us which sector the data needs to be written in and which module is encrypted and in what format.
- If you don’t know the encrypted data but have a sample card on hand, you can also provide 2-3 sample cards for us to test, so that we will follow up your sample card encryption and send our new one Sample card for you to confirm again.
- What is the purpose of your card?
Question 7. How to ensure product quality? What is the loss rate?
- Answer 7
- Our factory has passed the ISO9001:2008 international quality management system, and the quality of all products conforms to international standards and is 100% guaranteed.
- The products in our factory have passed 25 strict quality control procedures, checked at each level, and adopted a full inspection method to ensure that the pass rate is 100%, and the loss rate is less than 0.3%. This is much higher than the peer standard.
- If you find a damaged product in the case of non-human damage, you can count the quantity and send it back to our factory for testing to prove that it is a quality problem, we can replenish it for you in the next batch of orders for free.
Question 8. If the cards/tags in the bulk shipment cannot match my system, what measures will you take to deal with it?
- Answer 8
- In fact, we will not accept orders just for the sake of receiving orders. We will not directly make bulk products to you if we are not sure whether our cards/tags match your system, otherwise If the card/tag doesn’t work, that’s a huge loss for you.
- Before producing bulk products, we usually send samples to you for testing. After the samples pass the test, we will make bulk products for you based on the samples to ensure that the large products are consistent with the samples, so as to avoid this type of problem arises.
- At the same time, we are a responsible and reputable manufacturer. If the product can not be used normally due to our factory’s large-scale products, we will take full responsibility. Please rest assured in this regard. Choosing to cooperate with us means choosing to rest assured.
Question 9. I need 100 business cards, can you help me design 2-3 layouts for free?
- Answer 9
- Yes, no problem. Our designers will provide you with 4-5 design proposals within 15 minutes, I believe our design will satisfy you
Question 10. Can I buy printers and card readers directly from your factory? I need a one-stop service company.
- Answer 10
- We produce RFID products and also sell card readers. If you need professional equipment such as printers, we suggest that you look for a professional supplier. Or if you trust us, please tell us your location. We need to confirm with our partners whether there is a cooperation point in your area. We will work with you to solve the problems of the project.
Question 11. Can you provide a Agreement or certificate to prove that your company is a registered partner of NXP?
- Answer 11
- Yes, no problem.Our company has cooperated with NXP for 15 years and has become a gold partner;
- A chip purchase contract for each batch can be provided to ensure that all chips are 100% imported;
Question 12. Do you have existing customers in our country? Can you tell me which ones?
- Answer 12
- Yes, We have over 500 partners worldwide,but as a partner, we must obtain permission before we can inform other customers about customer privacy issues. I believe you can understand.
Question 13. The official website shows that SLE4442 has been discontinued in 2014. Why can your company still produce it? Is it a substitute chip?
- Answer 13
- The upgrade chip of the SLE4442 chip is the SLE5542 chip. The difference between the two models is only in the production process and production cost. The production cost of the SLE5542 chip is much lower than that of the SLE4442 chip. For users, the performance of the two models is exactly the same, and there is no difference in use. It is true that the SLE4442 chip has been discontinued.
- Now the chip that is fully compatible with SLE4442 in the market is FM4442. The performance, purpose, and usage of FM4442 chip are exactly the same as SLE4442, but because SLE4442 is an imported chip with original packaging, there will be many additional fees such as customs duties, so the price is relatively high. FM4442 is produced in mainland China, the production cost is relatively low, and the price is highly competitive. Therefore, in more and more systems, FM4442 chip cards are used to replace SLE4442 chip cards.
Question 14. What are your company’s products? Which ones have industry advantages?
- Answer 14
- For the cards,we specializes in the production of various contact IC cards, non-contact IC cards, ID cards, M1 cards, RFID cards, Philips S50, S70, 4442, 4428, 5542, 5528, HID, T5577, ATMEL series chip cards, CPU Chip card, multi-frequency card, composite card, etc. Sales of contact and non-contact IC cards, ID cards, M1 cards, RFID cards, and T5577 cards have a very good reputation in the industry, and they have established cooperative relationships with many customers for many years.
- For the tags, we specializes in the production of various RFID tags or NFC tags,wristbands and key fobs. We have close relationship with the main chip suppliers like NXP, Impinj,Alien, Fudan and ATMEL…
Question 15. Can you sign a non-disclosure agreement?
- Answer 15
- Yes, please send the confidentiality agreement to me for a look. If there is no doubt, I will send the scanned copy back to you within 30 minutes under normal circumstances.
- At the same time, our company implements closed management, conducts encryption management on all production materials, and mechanically crushes defective products to ensure that the production materials are not leaked.
Question 16. Is it possible to send samples for free? You can use the cheapest one, such as EMS
- Answer 16
- Yes, we are happy to send you some samples for your reference. Samples are free, you just need to deal with shipping.
Question 17. We only need chips, can we provide them?
- Answer 17
- It can be provided. Conventional chips are ordered in large quantities. Unpopular chips need to be customized and require a certain minimum order quantity to order. What type of chip do you want and how much quantity do you need?
Question 18. We only have sample cards but no design documents. Can you provide us with design documents according to the sample cards?
- Answer 18
- You can send us the sample card first, and it is generally possible to do it.
- If the pattern of the sample card is too complicated and it is impossible to do it, it is also good to suggest a new layout. We have professional designers who can help you design it for free.
Question 19. The price of buying 1,000 inkjet white cards is too high. Would it be cheaper to buy 5,000?
- Answer 19
- Yes, that’s possible. The price varies depending on the order amount. Additionally, different manufacturing processes and materials also affect the price. You can first communicate with us, and our seller will provide you with the latest quotation based on your requirements.
Question 20. Can I use Ali Logistics? That will be cheaper.
- Answer 20
- Yes, the price is related to the actual weight of the goods you ordered, the shipping method you choose, and the shipping address.
- Please provide the delivery address and zip code, and I will compare them for you.
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